We are sorry to see that you are looking to cancel your services with us. If there is anything that we can do to retain you as a client, please let us know. We are an extremely flexible company with a massive focus on customer satisfaction and want to ensure that we meet your expectations. Please get in touch with us through any of the available channels or email our CEO directly at admin[at]stromonic.com and we will get things straight for you.
If you still decide to proceed with the cancellation, please log in to your client portal and submit a ticket with the billing department stating the service that you wish to be canceled. Please note that cancellation requests must be submitted before an invoice for the renewal of the service is generated, which is 14 days before the renewal date. Once an invoice is generated for the renewal, the service can only be canceled after the due invoice has been paid
P.S. Not paying or ignoring your invoice does not mean cancellation and all such unpaid invoices may be passed on to an authorized local debt collection agency as bad debt for collection.
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